Sonder Studio - Hair By Victoria Rose

Due to the difficult nature of refilling a last minute cancellation or no-show appointment, I enforce a cancellation policy to respect my business, my time, and other guests. If for any reason you must cancel/reschedule your appointment, you must do so at least 24 hours prior to your scheduled appointment start time. Cancellations within 24 hours of the scheduled appointment start time are subject to a 30% charge of the scheduled service. A no-show (simply not showing up without any notice whatsoever) is subject to a 50% charge of the scheduled service. If you arrive more than 15 minutes late to your scheduled appointment, I reserve the right to change the requested service to one that fits the remaining appointment time scheduled. This may mean having to eliminate certain elements of the scheduled appointment, such as an add-on haircut or the blowout. Each service is booked for an appropriate amount of time, and if you arrive late you are cutting into the appointment time you have scheduled. Please note, under certain circumstances, if you arrive more than 15 minutes late I reserve the right to reschedule the appointment altogether. This is a rare occurrence, but please respect my business and the time of other guests by arriving promptly in order to allow me to stay on schedule throughout my day. I do not offer refunds on any services rendered. If you are for any reason unhappy, you must reach out within 7 days of your completed service and we can schedule a complimentary service to “tweak”/change what results you are unhappy about. After 7 days of the completed service, any complimentary changes are void and you must schedule a new service entirely (this service will be of full regular charge). Thank you for your understanding and support!